![]() I have never gotten an email with an update, nobody has contacted me to schedule a time to deliver but I have kept waiting. For the last 10 days I have been told "just keep waiting", "maybe tomorrow someone will contact you", "I am so sorry, I will send you an update tomorrow". Never again.Īpparently, my beds are at a Warehouse and nobody at Nectar has a number to this Warehouse. Complete joke and I regret this purchase. I guess I didn't realize how efficient and customer service oriented Overstock is, especially now in comparison to Nectar. There is not one logical excuse for this-it is 20. Are you kidding me!? People typically are buying new mattresses because they are sick, injured, recovering from surgery and so on. They essentially wanted me to do their job for them and said that I needed to help them take the mattress outside. THE REQUEST TO PICK UP THE MATTRESS IS THE CONFIRMATION. Then this stranger didn't even show up because I didn't "confirm". No one contacted me to coordinate, but I received an unprofessional text from a complete stranger on a Sunday evening, stating that "they would be in the neighborhood" on X date during X time, of course not asking if you are actually home or professionally arranging a time that works. The joke of a company they arrange to pick up, also do not process your request immediately and show up whenever. It has been 4 days since my new mattress arrived, and I still haven't had my old mattress picked up. "Oh we have to confirm details", confirm my foot! I am buying a queen mattress, so I need an old queen mattress picked up! ![]() Of course, I got some robotic customer service excuse. If there are certain laws mandating how you conduct your business, a consumer should NOT have to contact you TWICE to get you to follow the law. Not only did they NOT request a pickup, but put me through some interrogation of questions before they will put in the REQUEST. I contact Nectar AGAIN, but do it via live chat. A day goes by, and I still have my large old mattress sitting in the middle of my apartment. I contacted Nectar immediately and received no response. However, by the time my mattress arrived, I had been sent zero emails, communications or links to schedule my old mattress to be picked-up. First, they ignored my comment that Fedex did not properly deliver my mattress and did not deliver to my apartment. Nectar? You will be lucky if they respond to your email. In fact, I not only was able to schedule the pickup for my old mattress within MY schedule, it was picked up from my home one day after my new one arrived. In 2021, I bought a cheap mattress from Overstock after an accident during a move and it was breathless how quick and seamless the process was for getting my old mattress picked up. But some users mention experiences of sleeping hot, so it isn’t perfect. Sleeping hot: Gel layers, a breathable cover and a lack of sink-in help users keep cool when sleeping on a Nectar mattress.There is a small amount of compression when lying on the side of the bed, but the results are good overall. Edge support: Nectar mattresses have good edge support, though some people do report slight sinkage within a year.Motion transfer: Thick layers of memory foam absorb almost all movement and result in minimal bounce, making the Nectar mattress an excellent choice for couples.Back pain sufferers have said the Nectar mattress has helped some or a lot with their pain. Sleeping position: Nectar has options for front, back and side sleepers, offering versatility.Firmness: Nectar mattress firmness ranges from plush to medium-firm.Custom-milled Tercel cooling is included on every mattress, which helps balance body heat. ![]() Quality foam materials, gel and a breathable cover all help make the Nectar comfortable. Many mattresses with similar comfort ratings cost a few hundred dollars more. Nectar mattresses are highly rated when it comes to comfort, especially when taking price into consideration. ![]()
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